Choosing a vehicle
Use bikes and cars for smaller items, and vans, pickups, or lorries for heavier goods.
Help centerAnswers for
Answers for
common questions.
Find practical guidance for booking, tracking, payments, cancellations, vehicle choice, driver onboarding, and business delivery support.
Getting started
Most delivery issues are easier with the right details.
Before booking, check the item size, pickup address, drop-off address, recipient phone number, and any access notes. Good details help drivers avoid delays.
If a delivery is already moving, use tracking first. It gives the fastest view of the current status and may answer the question without waiting for support.
Changing details
If the driver has not picked up yet, contact support as soon as possible.
Proof of delivery
Completion updates help confirm when and where a delivery was finished.
Support topics
Where to go next.
Customers can contact support for booking, billing, refunds, damaged items, lost items, or account access.
Drivers can contact the driver centre for onboarding, app issues, payout questions, and delivery disputes. Businesses can reach out for account setup, API access, routes, and invoices.
Customers
Use the app or contact page for order questions and delivery issues.
Drivers
Use driver support for onboarding, payouts, account checks, and route problems.
Businesses
Use business support for account setup, billing, routes, and integrations.