Account information
Name, phone number, email address, business details, and login information where required.
Privacy policyYour information,
Your information,
handled with care.
This page explains the types of information CarryOn may collect, why we use it, and the choices available to customers, drivers, and business users.
Last updated May 19, 2026
What we collect and why.
CarryOn may collect account details, contact information, delivery addresses, booking details, payment references, support messages, device information, and delivery activity needed to provide the service.
We use this information to create accounts, process bookings, match deliveries with drivers, send status updates, support payments, prevent misuse, improve the product, and respond to customer or driver requests.
Delivery information
Pickup and drop-off details, recipient contacts, delivery notes, item information, and proof of delivery.
Support information
Messages, issue details, attachments, and other information you choose to share with support.
Sharing and choices
We share information when it is needed to run the service.
Delivery information may be shared with drivers, support staff, payment providers, technical service providers, and business account administrators where needed for the service to work.
You can contact us to ask about access, correction, deletion, or account support. Some information may need to be kept where required for security, dispute handling, tax, accounting, or legal reasons.
This page is written to explain our approach in plain language. It should be reviewed against the final legal policy for your market before launch.
Driver visibility
Drivers receive the information needed to complete a delivery and contact the right person.
Service providers
Trusted providers may help us with hosting, payments, analytics, messaging, and support tools.
Security
We use reasonable safeguards to protect information and limit access to the people who need it.