Verified partners
Driver onboarding includes identity and eligibility checks before access is granted.
Safety reportSafety is part of
Safety is part of
every delivery.
How CarryOn thinks about driver checks, parcel handling, customer trust, issue reporting, and safer delivery operations.
Our standard
A safe delivery depends on more than speed.
Fast delivery only works when customers, drivers, and businesses can trust the process. We design our safety practices around clear identities, visible status updates, support access, and documented handoffs.
No system removes every risk, so we also focus on making problems easier to report and resolve.
Live delivery visibility
Customers and teams can see delivery progress instead of relying on guesswork.
Proof of delivery
Completion records help reduce disputes and support faster follow-up.
Handling issues
When something goes wrong, clarity matters.
A missed pickup, damaged item, unsafe interaction, or delivery dispute should be raised quickly. The more details we receive, the faster our team can investigate.
We review safety concerns with care and use the patterns we find to improve driver guidance, support training, and product flows.
Customer support
Raise order problems through the app or the contact page.
Driver support
Drivers can contact support for route, payout, customer, or safety concerns.
Business escalation
Business accounts can define escalation paths for high-priority shipments.